You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, at no cost, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!
I was looking to buy a Mini from South Bay because of the great reviews and its location. I made an appointment to test-drive the JCW ahead of time.
When I got to the dealership, I was helped by someone who didn't seem to know much about Mini's. We walked around the lot looking at JCW's for no reason because I knew I wanted to custom order one. It seemed like he was trying to convince me to buy a JCW from the lot. After all of this, he brought me back to his desk, which was in BMW, and then I had to wait. I just walked out after that. The customer service was horrible.
On the same day I drove to Long Beach Mini hoping I would get better service from them. When I got there I asked to test drive the JCW, and I immediately drove one. The advisor answered all of my questions, and I later placed my order through Long Beach.
So did I. I ordered mine from Long Beach as well.
I am sure South Bay tries their best to please everyone, but I know that it is not possible. You just wait till to get an oil change at the SB. They will quote you $350 for oil change without a blink. How could they justify that? She didn't even explain why the oil change costs $350. Anyway, I got my oil change for $79 at Johnny's.
