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BMW dealers are the worst I have experienced (they sell the Minis in Mexico)
Look at this: I payed over 60% of the car cash last week, because the salesman told me the car was ready at the distribution center. 6 days pass, I call and find out the car is not ready yet, because the dealer hasn´t payed for it!
So, my car is sitting in the distribution center, I already payed for most of it and this guy tells me he hasn´t enough money to pay for the car. "Mon dieu".
Anyway, I gave him the ultimatum that I would cancel the car and go somewhere else and promised to get it as soon as possible.
Conclusion: Premium cars but terrible and expensive dealerships
Viejo tomalo con calma, yo tuve que esperar 6 mese por el coche, tambien habiendo pagado el 50%
De que color lo pediste y en que agencia.
Saludos.
Chobe
Yo tambien espere 6 meses por mi coche, aunque solo tuve que dejar deposito de mil Dolares. La Agencia de Polanco creo que es la peor, no se tu de donde lo estes comprando. Yo lo compre en Euromotors del centro (Leon) y no me fue tan mal (buenos vendedores, pesimo taller de servicio), aunque la comunicacion entre las agencias y la fabrica es inexistente y eso a veces si frustra bastante.
Lo que si fue impresionante fue una vez que hable para preguntar la lista de espera de un MCS a la agencia de Hermosillo..El vendedor me insulto, me dijo que yo seguramente ni siquiera tenia dinero para comprar el coche, y me colgo. Se le fue una comision al idiota por grosero y mamila, me queje con el gerente y le dije que aunque me tuvieran el coche mas rapido ellos, ni de chiste lo compraba en su agencia.
Pero en mi experiencia, no hay peores agencias en Mexico que las de Volkswagen. En fin, te deseo suerte con tu coche y espero terminen pronto los dolores de cabeza para ti.
Honestamente puedo entender los tiempos de espera si te son claros desde el principio, pero me molesto que me dijera que ya estaba listo el coche y que le pagara, y que luego me resultara con que no había coche.
En fin, la amenaza resulto porque el coche llegó a la agencia el viernes y el lunes lo recojo.
The thought occurred to me today as I was zoning about the arrival of my MINI that it would be nice to have a thread or forum devoted to discussing service departments,,, similar to the 'rate a dealer' topic. Apologies if I missed same ..
I'll have to drive between two - three hours to get service but I have 5 different dealers to choose from in that time radius - so I'd rather have info from you all about experience with the service department than try each one out. I'd volunteer to do the work except I don't know much going in ...
BMW dealerships are like working with 8 year old kids, you gotta say just the right things to make anything happen. Currently driving a 325i, I take my car elsewhere (usually my garage) and leave the dealership, and their service department for those that don't know any different.
That reminds me, I'll have to search for a shop once my complimentary service period is up (although I may, and I say that tenitively, may go for the extended maintenance and warranty, if Motor City MINI completely "tosses my salad")
Hay información importante sobre las fallas del MINI. Yo he platicado ya con varias personas de las agencias, del corporativo y de la planta de BMW en México acerca de algunas de estas...y creo que mientras mejor informados estemos los dueños, mejores oportunidades tendremos de salir bien librados del maltrato al cliente...
Gracias por el link. Leyendo el post de Maren, me doy cuenta que tengo exactamente el mismo problema. Hice un post al respecto en beneath the bonnet.
El martes pasado (4 feb) despues de atascarme en el tránsito 1 hora y a punto de llegar a la casa, paré en un semáforo para dar vuelta y al momento de arrancar escuche un ruido (un CRAAAC como dice Maren) que pensé era una llanta ponchada. Revisé el auto y nada, no se apagó pero sentí un tironcillo como si el coche no quisiera avanzar, pero despues ya funcionó normal y no se prendio ningun indicador. Al día siguiente no use el coche hasta la noche, y 5 minutos despues el mismo ruido.
Ayer lo mandé a la agencia (en grúa) y salí a probarlo con el mecánico y NADA. traté de replicar la situación (alto, meter primera y arrancar) N veces sin que hiciera el ruido. Eso sí, ahora que recuerdo por error apagué el ASC intentando bajar la ventana. Lo encendí de vuelta pero el ruido lo hizo 15 minutos después.
Será normal? El auto es un Mini Cooper normal (el salt - que feo nombre: salado significa con mala suerte)
OK, time for more complaints about the bmw dealer. I still can´t believe how a brand that makes such expensive cars can have such a terrible service.
After leaving the car at the dealer for one week (yes, one week), they couldn´t find what caused the clunking noise, so they did nothing to the car. I also asked them to fix the rattles in the hatch...
The day I pick up the car (after talking to my service manager) I told him I would be there at 3PM sharp, asking him to have the car ready. It´s 4PM and I´m still waiting for the car, and to my surprise, they brought me the wrong car!
They finally bring my car after I start complaining very rude. The car is completely dirty, the hatch was never touched (actually I got a new rattle) and I bet they didn´t touch the car in the whole week (no wonder why they couldn´t find the problem).
Anyway, for all Mexico City Miniacs: STAY AWAY FROM MUNCHEN MOTORS SANTA FE.
Aproposito de todo esto, el servicio que da Imagen Motors tambien es de quinta, comparable al de cualquier volkswagen. Tienes que andar persiguiendo a los asesores para que te digan que tiene el coche, no tienen idea de nada y ademas en mi ultimo servicio me robaron un compact.
__________________ 2002 MINI S, Dark Silver and White roof
For whatever it's worth, some dealers are excellent. I suppose when you only have a few dealers to cover a wide geographical area, there is less competition and therefore less incentive to focus on customer satisfaction, but I've been consistently imporessed with the sales and service at my local dealer. If you're treated poorly, by all means post it so the good ones get the business.
I guess it's like anything else- some good, some bad. A short story from Fayetteville, NC. I stopped by the local BMW dealer because there was a MINI on thier lot. It was a little tired (the MINI), anyway, since I was there I thought I'd stop by the service dept to see if they could order any mini parts. I thought I'd humor myself, fully expecting a no- the parts guy says he has oil filters in stock. Shocking! So if you live near Fayetteville and need an oil filter for your MINI- the local BMW dealer can help.
