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Well...I personally like the service at Herb Chamber MINI—Boston. They do a pretty good job so far with my last MINI and my current. But one complain I have about them is the parts.
I had to get a new sets of Wheel locks. (Current set was missing so I had to get one). I looked on Herb Chamber online Store, they were listing it $63.50. I know it was a bit expensive and I can get it cheaper somewhere else, but I need it today. Went to buy it at the dealership... $93.50... WTF???
They told me the dealer had to mark it up and give me the "Oh, just to solved this problem, I will give you my employee discount". I don't know but that sounds a little fishy to me. They marked it down to $63.50... I wonder what percentage that was to come down exactly to the list price on the online store...LOL
Herb Chambers runs THE slimiest dealerships ever known to planet earth - certainly TRUE of sales, you canoot even fathom the nightmare i had buying a Beeeemer from them in 05 - service does not seem slimy in fact quite the opposite - but super $$$$. NEVER B U Y a car at any Herb Chambers dealer they define THE old fashioned lying cheating game playing kind of slime that were the impetuses for consumer protection laws.
Well actually I can't say I haven't run into the same problem with them. Although I think they are absolutely awesome people - especially paul, the service director - they do charge pretty high prices for certain things. But this isn't the employees' fault; these prices are dictated by ownership (herb chambers corporate office).
I recently brought my car in and they said it needed a clutch, flywheel, and PS pump and they quoted me........$4,900.
Inskip MINI ROCKS!!!! The Service dude James Kicks Ass. And the parts woman is always a huge help! GO INSKIP!!!
I'll second that...BIG TIME! Pete is my MA and Jeff is my SA, both awesome guys, and definite enthusiasts...
Bought my Cadillac from Herb Chambers (Escalade ESV) and I'd say it can get quite slimy on both sides of the fence. I've had good luck so far but it's a crap shoot. I had my most recent SA tell me not to get attached to ANYONE @ Herb Chambers; they're like goldfish and their turnover is huge. That says a lot, and not in a good way...
We may not be able to help the prices, but we try our best to take care of you guys :( I'm sorry to hear so many people unhappy, I just started about 3 months ago and LOVE my job and the dealership, lots of great people and I get to do what I love. Give us a chance - Mark, Becky and myself (Scott) are all enthusiasts and we'd love to see you guys!
__________________ MOTORING ADVISOR @ HERB CHAMBERS MINI OF BOSTON
'03 MCS : 6SPD : JB/B : 82K MI : RMW TUNED (201.1WHP BEFORE NEW BELT, 17%, NEW CAT) : K&N 1550 HAI : CM FX300 : JBR FW : WMW 17% : 380CC : MSD : HOTWIRES : TSW DAMPER : MILLTEK : B&M SSK : TT BOOT : H&R'S : SPARCO MILANOS : CHROMELINE : BOBCATS : TSW CARBONS : STOPTECH SS LINES : BRASS BUSHINGS : VIS CF HOOD
Herb Chambers runs THE slimiest dealerships ever known to planet earth - certainly TRUE of sales, you canoot even fathom the nightmare i had buying a Beeeemer from them in 05 - service does not seem slimy in fact quite the opposite - but super $$$$. NEVER B U Y a car at any Herb Chambers dealer they define THE old fashioned lying cheating game playing kind of slime that were the impetuses for consumer protection laws.
I have no experience with HC, but MINI of Peabody (owned by Lyon-Waugh auto group) seems like a pretty good place to get parts locally. The parts I've bought there were all priced at or sometimes below list price! Worth checking out.
__________________
((as much as i hate to admit it, i'm sometimes wrong. corrections are welcome!))
As much as I love Inskip, and will recommend them without hesitation, I have to admit I was given some great service by HC Mini back in May. Good bunch of folks over there.
BTW gokaht, how are the 380's?
__________________
2004 MCS (Monstah) - RMW Tuned, Header, Cam & 450cc Injectors / NGK Iridiums / Alta CAI / 17% Pulley / DTB Valve / AEM WM Kit / VEI Boost Gauge / MSD Coilpack / TSW Damper / Volt Cat-Back Exhaust / Alta Oil Catchcan / Helix Short Shifter / Ian Cull's Auto-Up / TSW Springs / M7 Strut Brace / Alta Rear Control Arms / ATE Premium 1 Rotors / Red Stuff Pads / Goodridge Brake Lines / R-Speed 22mm Rear Sway Bar
I had a run in with Inskip MINI when i was interesed in replacing my PS pump, online price was $669. When I spoke top the service dude he quoted me $780 for the PS pump. the odd thing was when i spoke to him his 1st question was "did I speak to anyone in parts", when I stated no, the cost jumped. So I didn't buy my PS pump thru Inskip.
I have bought other items at Inskip, items that I can replaced on my buggy. I found the parts reps at Inskip are VERY helpful.
__________________ 2005 R50 BRG All stock...for now!
380'S were great - until one of my valets over-revved the engine and now I have a lower rod knock. Looking like a lower end build :( Very upset.
Anything you guys need, let me know - there's lots of red tape I can help cut through...
I know it's been a while, but I'm kinda pissed that they never sent the accessories I was supposed to get. I love the BlackJack sunroof decal and glad that came through, but every time I call about the other items I was supposed to get they tell me they're backordered. I have a hard time believing they are still on backorder.
Sorry, just had to vent a little bit.
__________________ 2010 MCS LB/W | White bonnet stripes | Premium, Cold, Sport | White Crown Spokes | Pacific Blue Leather | iPod/Bluetooth | Dark Gray Color Line | Blackjack Sunroof | Blackjack Grille Badge
I know it's been a while, but I'm kinda pissed that they never sent the accessories I was supposed to get. I love the BlackJack sunroof decal and glad that came through, but every time I call about the other items I was supposed to get they tell me they're backordered. I have a hard time believing they are still on backorder.
Sorry, just had to vent a little bit.
Send me a PM with the accessories you're missing - I'll take care of it.
__________________ MOTORING ADVISOR @ HERB CHAMBERS MINI OF BOSTON
'03 MCS : 6SPD : JB/B : 82K MI : RMW TUNED (201.1WHP BEFORE NEW BELT, 17%, NEW CAT) : K&N 1550 HAI : CM FX300 : JBR FW : WMW 17% : 380CC : MSD : HOTWIRES : TSW DAMPER : MILLTEK : B&M SSK : TT BOOT : H&R'S : SPARCO MILANOS : CHROMELINE : BOBCATS : TSW CARBONS : STOPTECH SS LINES : BRASS BUSHINGS : VIS CF HOOD
Believe it or not, I finally got them about 4 months later after having my MINI nearly a year. It took a lot of persistence and a few e-mails to the home office!
__________________ 2010 MCS LB/W | White bonnet stripes | Premium, Cold, Sport | White Crown Spokes | Pacific Blue Leather | iPod/Bluetooth | Dark Gray Color Line | Blackjack Sunroof | Blackjack Grille Badge
2005 R50 BRG All stock...for now!
I sure as hell hope he/she has gotten them by now. 
