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Old 12-18-2008, 11:31 AM
mini-s-man mini-s-man is offline
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Balt./DC Metro area: Dealer parts availability?

When you take your MINI in for service, does your dealer typically have the parts necessary to repair your car the same day or the next day?

Have you had to obtain a dealer loaner or a rental car due to parts availability issues?

Thanks
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Old 12-18-2008, 05:16 PM
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Winchm60 Winchm60 is offline
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I think it would depend on what year your MINI is. I know that i've had to wait for parts because the dealership didn't stock parts for my year anymore. (2003) In some cases, the parts weren't even available from MINI USA.
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Old 12-18-2008, 06:14 PM
mini-s-man mini-s-man is offline
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Hi FD3SDriver,

2003 is not that old. Why wouldn't the dealer and MINI USA not stock the parts? Insuring prompt parts & service is a time-proven way to:
  • Increase sales volume from parts
  • Increase customer satisfaction
  • Create repeat customers,
  • Foster word-of-mouth advertising - the best type advertising that money can't buy.
The "Rule of 100" states that if a customer is unhappy with a product &/or service that customer will tell about 100 people - about the number one might expect at a wedding or a funeral. However, in today's internet world, one unhappy customer can influence many times that number of potential new customers for that product &/or service.
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Old 12-19-2008, 04:51 AM
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Winchm60 Winchm60 is offline
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Don't really know; one item was the JCW exhaust that wasn't in stock at the dealer. As for the MINI USA part; it was a template for the driving lights to help with the installation. Turns out i didn't need it anyway, because i got help from some very kind members on NAM!
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Old 12-19-2008, 06:30 PM
mini-s-man mini-s-man is offline
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So are MINI owners in the Balt./DC area able to acquire in a timely manor the parts necessary to keep their car on the road no matter how old their MINI may be?
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Old 12-19-2008, 07:04 PM
JustJAY JustJAY is offline
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Quote:
Originally Posted by mini-s-man View Post
So are MINI owners in the Balt./DC area able to acquire in a timely manor the parts necessary to keep their car on the road no matter how old their MINI may be?
What are you taking a poll?
Old 12-19-2008, 07:04 PM
 
 
 
 

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