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Thread: Zaino Awesome Customer Svc

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10-17-2005, 03:30 PM

ChiliCooperS ChiliCooperS is offline

6th Gear

Join Date: Dec 2004

Location: Midwest

Posts: 1,918

Gallery

That's Good!

I had a problem with their ZPC Fusion Earlier this summer. I emailed them and got Sal on the other end. He gave me a phone number to call which I did. I didn't expect it but it was Sal's personal line, and he answered the phone "Sal Zaino", in a thick New York accent. At that point I was shocked. He then told me what I needed to do and said he would send me an email with very detailed directions. Next another unexpected, he asked me how I like the product. I said I loved it. I said that it (Zaino Polish Z2 and Z5) didn't cover scratches as well as NXT but he quickly explained why, and told me to put one coat of NXT on my car, and keep it like that for a week, to enjoy it's splendor. Then wash it. He said you'll find all the scratches have reappeared, then you'll want to use a product like mine that doesn't hide them as well but will stay that way longer. I tried this and he was right, when I asked for customer service I wasn't expecting to talk to the owner!

Mikey

ZAINO Customer Service earns my:

__________________
2005 MCS, Chili Red/White/Black M7 16%-2%, M7 OCC, double ceramic DFIC, M7 DDM, DT BPV, IK22s, Nologys, RMW Exhaust, JCW Sport Suspension & BBK, HSport Comp Rear Sway, VIP Engine Damper, and lots more
2011 BMW M3 Custom-Order DCT Sedan, Mineral White/Black Loaded, 20" Matte Black ADV.1 10.1s, Active Autowerke Signature Exhaust, Matte Black IND Cosmetic Kit, Macht Schnell Stage 2 Intake, Mineral White Brembos