I went to Zaino my car for the first time since April (TX weather is not condusive to remaining conscious while waxing a car in the summer) and the ZFX was thick and goopey, not like it was when delivered. I had kept the bottle inside so it was not subjected to the extreme temps (my garage gets to 100+) and it was in the original packaging (inside the 2oz bottle)... well I found this odd so I emailed Zaino last night. This morning I got an email asking me to call, so I did.
I will admit I expected a discussion and a recommendation to purchase more ZFX... NOPE!!!!
I was told I may have left the bottle top loose, unlikely but possible, and an offer to send me a new bottle... no complaining on my part, no frustration, just- you bought the bottle in February and I am sending you a new bottle.... what a nice exchange.
In a time where customer service seems to be thrown out the window by most businesses, this company really cares!!! I recommended Zaino to my friends before, but now I won't be able to tell enough people. I am one satisfied customer!
