Anyone have USAA Extended Vehicle Protection Warranty?
#1
Anyone have USAA Extended Vehicle Protection Warranty?
Hello,
Does anyone have USAA Extended Vehicle Protection Warranty?
They are a fantastic customer service company but that may not necessarily translate to their car warranty.
The underwritting company is Assurant Solutions (or technically American Security Insurance Company if you are in CA like me),
Anyone have any experience with them?
Thanks,
T.
Does anyone have USAA Extended Vehicle Protection Warranty?
They are a fantastic customer service company but that may not necessarily translate to their car warranty.
The underwritting company is Assurant Solutions (or technically American Security Insurance Company if you are in CA like me),
Anyone have any experience with them?
Thanks,
T.
#2
#5
USAA is top notch in all aspects of the insurance/finance industry. When I was getting a quote to add my new Clubman, they pitched the extended warranty. I spoke with them as I wanted to get an idea of costs before I saw the dread F & I guy for my purchase. They told me that in order to be eligible for the extended coverage, I must finance the car through USAA bank. Since I was taking advantage of the BMW financial Corp .9% deal, I was a no candidate.
USAA is top notch though. Solid
USAA is top notch though. Solid
#6
I used USAA car buying service to buy my ALL4. I will probably finance with them as well since they matched the lowest rate I found. While the car warranty may be underwritten by someone else, I have no doubt that USAA wouldn't be offering a cut rate product. I just spoke to someone this week about it.
I was under the impression that the warranty was offered to anyone as long as the car had under 75,000 miles on it when you purchased the policy. There was no stipulation that I had to finance with them. Only if I wanted to roll it into my loan, which I don't. The quote I was given was $800 for up to 100,000 miles, I believe. I asked if I could add it later and they said yes.
I was under the impression that the warranty was offered to anyone as long as the car had under 75,000 miles on it when you purchased the policy. There was no stipulation that I had to finance with them. Only if I wanted to roll it into my loan, which I don't. The quote I was given was $800 for up to 100,000 miles, I believe. I asked if I could add it later and they said yes.
#7
I just checked and you can buy it one of two ways. Manufactures Wrap and Comprehensive. Looks like the Comprehensive is your only option after the factory warranty has expired.
For my 2008 Clubman S (today September 2012) w/ 27k miles here were the options:
Comprehensive Protection Plan
12 months from purchase date or 12,000 miles from purchase
One payment of $901.00
or Four monthly payments of $225.25
24 months from purchase date or 24,000 miles from purchase
One payment of $1,274.00
or Four monthly payments of $318.50
36 months from purchase date or 36,000 miles from purchase
One payment of $1,948.00
or Four monthly payments of $487.00
48 months from purchase date or 48,000 miles from purchase
One payment of $3,200.00
or Four monthly payments of $800.00
Manufacturer Wrap Protection Plan
Mileage Vehicles still under the manufacturer powertrain warranty
Age No older than 5 years
Coverage Runs concurrently with the manufacturer powertrain warranty
Comprehensive Protection Plan
Mileage Have 115,000 miles or less on the odometer
Age No older than 10 years
Coverage Extends beyond the manufacturer warranty to the period you specify.
For my 2008 Clubman S (today September 2012) w/ 27k miles here were the options:
Comprehensive Protection Plan
12 months from purchase date or 12,000 miles from purchase
One payment of $901.00
or Four monthly payments of $225.25
24 months from purchase date or 24,000 miles from purchase
One payment of $1,274.00
or Four monthly payments of $318.50
36 months from purchase date or 36,000 miles from purchase
One payment of $1,948.00
or Four monthly payments of $487.00
48 months from purchase date or 48,000 miles from purchase
One payment of $3,200.00
or Four monthly payments of $800.00
Manufacturer Wrap Protection Plan
Mileage Vehicles still under the manufacturer powertrain warranty
Age No older than 5 years
Coverage Runs concurrently with the manufacturer powertrain warranty
Comprehensive Protection Plan
Mileage Have 115,000 miles or less on the odometer
Age No older than 10 years
Coverage Extends beyond the manufacturer warranty to the period you specify.
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#8
USAA Extended vehicle HORRIBLE experience
Because the USAA warranty company refuses to pay for a covered item (vehicle transmission), I have been forced to lease another car, in addition to paying for the loan on a car that I cannot use. I owe $18,000 on this vehicle. I paid over $3500 for the warranty coverage when I purchased my car in 2010. I have taken good care of this vehicle. I cannot afford to pay for a new transmission on a car that is only five years old. The cost to replace the transmission needed for my car is over $9,000. I am having difficulty trying to keep up both my car loan and the lease payments on the second car.
The warranty company claims they won’t cover the transmission because they say rust caused the damage and they don’t cover rust. The mechanic who examined my car said he believes the damage to the transmission is internal. A car as young as this one should not have transmission failure. I wonder how many other customers this warranty company has taken for a ride.
The BMW is five years old and the transmission is a closed system, so just to get out of there agreement they blamed it on rust. On top of that they made me wait two weeks for there decision, forcing me to rent a car for two weeks. which they are not reimbursing. On top of that, each time I would call for a status, they would respond with such attitude. I know its expensive for the transmission and transfer case, but It was expensive for me to pay 3500 for a service and now they are not put up there end of the deal.
I thought I could trust them because they are a military insurance, but I thought wrong and found out the hard way. I just don't want anyone else to be put in the same situation I was put in.
The warranty company claims they won’t cover the transmission because they say rust caused the damage and they don’t cover rust. The mechanic who examined my car said he believes the damage to the transmission is internal. A car as young as this one should not have transmission failure. I wonder how many other customers this warranty company has taken for a ride.
The BMW is five years old and the transmission is a closed system, so just to get out of there agreement they blamed it on rust. On top of that they made me wait two weeks for there decision, forcing me to rent a car for two weeks. which they are not reimbursing. On top of that, each time I would call for a status, they would respond with such attitude. I know its expensive for the transmission and transfer case, but It was expensive for me to pay 3500 for a service and now they are not put up there end of the deal.
I thought I could trust them because they are a military insurance, but I thought wrong and found out the hard way. I just don't want anyone else to be put in the same situation I was put in.
#9
Just thought I'd throw in my .02- I had an issue today that turned out to be caused by the battery. I made the dealership call Assurant (who USAA uses for extended vehicle protection) and they actually covered it (and labor). Getting extended coverage can be a risk but this is definitely a good company. The only thing they dont cover is oil changes, wiper blades etc.
#10
Vendor
iTrader: (10)
Because the USAA warranty company refuses to pay for a covered item (vehicle transmission), I have been forced to lease another car, in addition to paying for the loan on a car that I cannot use. I owe $18,000 on this vehicle. I paid over $3500 for the warranty coverage when I purchased my car in 2010. I have taken good care of this vehicle. I cannot afford to pay for a new transmission on a car that is only five years old. The cost to replace the transmission needed for my car is over $9,000. I am having difficulty trying to keep up both my car loan and the lease payments on the second car.
The warranty company claims they won’t cover the transmission because they say rust caused the damage and they don’t cover rust. The mechanic who examined my car said he believes the damage to the transmission is internal. A car as young as this one should not have transmission failure. I wonder how many other customers this warranty company has taken for a ride.
The BMW is five years old and the transmission is a closed system, so just to get out of there agreement they blamed it on rust. On top of that they made me wait two weeks for there decision, forcing me to rent a car for two weeks. which they are not reimbursing. On top of that, each time I would call for a status, they would respond with such attitude. I know its expensive for the transmission and transfer case, but It was expensive for me to pay 3500 for a service and now they are not put up there end of the deal.
I thought I could trust them because they are a military insurance, but I thought wrong and found out the hard way. I just don't want anyone else to be put in the same situation I was put in.
The warranty company claims they won’t cover the transmission because they say rust caused the damage and they don’t cover rust. The mechanic who examined my car said he believes the damage to the transmission is internal. A car as young as this one should not have transmission failure. I wonder how many other customers this warranty company has taken for a ride.
The BMW is five years old and the transmission is a closed system, so just to get out of there agreement they blamed it on rust. On top of that they made me wait two weeks for there decision, forcing me to rent a car for two weeks. which they are not reimbursing. On top of that, each time I would call for a status, they would respond with such attitude. I know its expensive for the transmission and transfer case, but It was expensive for me to pay 3500 for a service and now they are not put up there end of the deal.
I thought I could trust them because they are a military insurance, but I thought wrong and found out the hard way. I just don't want anyone else to be put in the same situation I was put in.
#11
#12
#13
For those that have the coverage, when they say they want to see past service records how far back do they go? I took most of my stuff to my mom's place last year to store during my latest deployment and I have yet to retrieve them. I have the last two oil changes but that is it. I just bought the coverage a couple of weeks ago and I don't want to keep it if they are going to be a royal pain in the @#$ every time I file a claim. I know I can cancel within 60 with a full refund and I am starting to lean that way.
#14
For those that have the coverage, when they say they want to see past service records how far back do they go? I took most of my stuff to my mom's place last year to store during my latest deployment and I have yet to retrieve them. I have the last two oil changes but that is it. I just bought the coverage a couple of weeks ago and I don't want to keep it if they are going to be a royal pain in the @#$ every time I file a claim. I know I can cancel within 60 with a full refund and I am starting to lean that way.
#15
A week ago my son-in-law (who is a veteran) purchased a used vehicle 5 yrs. old by way of a car dealership out of Kentucky (we live in Georgia).. The vehicle quit working and found it had something to do with the oil flow thru the engine. Feeling relief he opted in the recommended (by the sales/finance person) USAA Extended Vehicle Protection Warranty at the time of financing, so he submitted the claim..USSA did a analysis on the vehicle and after few days later they stated "It was normal wear and tear on a engine of 5 years, therefor it's not covered" I'm 54 years old and have never known/heard of a "well maintained" vehicle's engine to quit under normal wear and tear.. Just saying--Folks who are thinking this is the next best thing/alternative to a manufactures warranty couldn't be more wrong...... It's a costly fee for coverage that doesn't cover the likely issues a vehicle seems to have as it gets older, though this is how the warranty is presented and your led to believe at the time of purchase..
#16
Because the USAA warranty company refuses to pay for a covered item (vehicle transmission), I have been forced to lease another car, in addition to paying for the loan on a car that I cannot use. I owe $18,000 on this vehicle. I paid over $3500 for the warranty coverage when I purchased my car in 2010. I have taken good care of this vehicle. I cannot afford to pay for a new transmission on a car that is only five years old. The cost to replace the transmission needed for my car is over $9,000. I am having difficulty trying to keep up both my car loan and the lease payments on the second car.
The warranty company claims they won’t cover the transmission because they say rust caused the damage and they don’t cover rust. The mechanic who examined my car said he believes the damage to the transmission is internal. A car as young as this one should not have transmission failure. I wonder how many other customers this warranty company has taken for a ride.
The BMW is five years old and the transmission is a closed system, so just to get out of there agreement they blamed it on rust. On top of that they made me wait two weeks for there decision, forcing me to rent a car for two weeks. which they are not reimbursing. On top of that, each time I would call for a status, they would respond with such attitude. I know its expensive for the transmission and transfer case, but It was expensive for me to pay 3500 for a service and now they are not put up there end of the deal.
I thought I could trust them because they are a military insurance, but I thought wrong and found out the hard way. I just don't want anyone else to be put in the same situation I was put in.
The warranty company claims they won’t cover the transmission because they say rust caused the damage and they don’t cover rust. The mechanic who examined my car said he believes the damage to the transmission is internal. A car as young as this one should not have transmission failure. I wonder how many other customers this warranty company has taken for a ride.
The BMW is five years old and the transmission is a closed system, so just to get out of there agreement they blamed it on rust. On top of that they made me wait two weeks for there decision, forcing me to rent a car for two weeks. which they are not reimbursing. On top of that, each time I would call for a status, they would respond with such attitude. I know its expensive for the transmission and transfer case, but It was expensive for me to pay 3500 for a service and now they are not put up there end of the deal.
I thought I could trust them because they are a military insurance, but I thought wrong and found out the hard way. I just don't want anyone else to be put in the same situation I was put in.
#17
I am seriously interested in the USAA Extended Warranty 7 yr / 100K as it is only $1440 for my new MINI on order. MINI wants more than twice that amount from what I am reading on this forum. I am also interested in the 6 year / 100K MINI Maintenance Program Upgrade.
I have never purchased an extended warranty before from USAA however I have been a USAA member for over 21 years and they have treated me well for all other matters.
I have never purchased an extended warranty before from USAA however I have been a USAA member for over 21 years and they have treated me well for all other matters.
#18
USAA Assurant Solutions
I currently have USAA Assurant Solution Warranty. I have purchased the warranty and was added to the loan amount I have borrowed from USAA. I purchased the vehicle in October last year. Four months later, I have had an issue with the engine. I took it to the shop( two shops as a matter of fact) and both shops verified that there is an engine knock. I have contacted Assurant Solutions and they are very helpful. It took awhile to get the approval from the claim department but they have finally approved and authorized to get the engine remanufactured. They also helped with towing the vehicle en route to the shop of my choice. So far, I give them 5 stars out of 5. I am glad that I have bought the warranty, otherwise I would have been stuck with a car that I am still making payments on. So, I highly recommend it.
#19
USAA Extended Warranty (Assurant Solutions)
Hello,
Does anyone have USAA Extended Vehicle Protection Warranty?
They are a fantastic customer service company but that may not necessarily translate to their car warranty.
The underwritting company is Assurant Solutions (or technically American Security Insurance Company if you are in CA like me),
Anyone have any experience with them?
Thanks,
T.
Does anyone have USAA Extended Vehicle Protection Warranty?
They are a fantastic customer service company but that may not necessarily translate to their car warranty.
The underwritting company is Assurant Solutions (or technically American Security Insurance Company if you are in CA like me),
Anyone have any experience with them?
Thanks,
T.
#20
Vendor
iTrader: (10)
We do USAA repairs all the time as we have several customers with their warranty. I have to say these guys are the best aftermarket company. Yesterday we actually did an $8000 trans job that they paid no issue after it was verified by the inspector.
#21
Just got this this extended warranty last month at 63,000 miles of my 2012 Mini Cooper S Clubman and got authorized by the administrator for approval to repair a fault code P2004 and code P 1449 the dealership told me that they will be replacing fuel pump, lines and some assembly related to the fuel components. So far what I know is going to be over 1000.00 plus in repair. I will give an update as soon my mini is ready for pick up for better numbers and cost effectiveness of having a extended warranty.
#22
Definitely a better experience than I had with Mercury when it came to covering a bad transmission in my R56. They only offered to cover up to the value of the car (about 5,000 according to them), and the transmission alone was 6,000, plus about 2,000 in labor. Didn't matter how we tried to approach it. They simply said they'd only cover up to the value of the car, you're stuck with the rest, and after all is said and done, the remainder of the policy would be cancelled.
#24
Vendor
iTrader: (10)
We've done 2 USAA warranty claims in the last 2 months with no issue. One was for a turbo and other was a fuel pump.
#25
Why anyone in the right mind buy there warranty from USAA, think people, when was the last time you drove by a USAA repair shop?
great bank and insurance company and thanks for y'all service.but you get denied for the repair then what your going to do?
get your money back cancel the warranty? No one to fall back on. I am that dreaded finance guy with a reputable dealer that turned a bad claim to a good customer service since I sold that warranty, you pay 3-4k for warranty's these days used or not, dealers will stand behind there products since they are the repair shop too and can force there warranty co to pay.
Ben
great bank and insurance company and thanks for y'all service.but you get denied for the repair then what your going to do?
get your money back cancel the warranty? No one to fall back on. I am that dreaded finance guy with a reputable dealer that turned a bad claim to a good customer service since I sold that warranty, you pay 3-4k for warranty's these days used or not, dealers will stand behind there products since they are the repair shop too and can force there warranty co to pay.
Ben