Yes, it's true... we're finally up and running again. Yay!
As you can imagine, 20 days of lost sales revenue has been a crushing blow to us.
So, we are
thrilled to finally have a website running again!
We think you will enjoy the new look and functionality of the new site.
Here are a few points/updates about the new site:
- Ordering is working great and related functionality is as smooth as buttah.
- We still have a few products to load to the new site but you will find that all of our Prima products and our most popular microfiber are there, as well as several other products (such as Black Wow).
- Bundles are not yet on the site due to an uploading bug that we are still working on with tech support. In the meantime, please visit our Amazon Storefront (click HERE) to order our bundles. Tech support is not optimistic on being able to fix this issue but we continue to pressure them for a solution.
- Most microfiber becomes discounted when you buy 3 or more (for Waffle-Weave Drying Towels the discount kicks in when you buy 2 or more).
- Shipping: Our shipping charge methodology has changed. Instead of estimating shipping charges based on order total, we now use real-time UPS quotes based on actual weights. This will benefit those who are ordering light items like microfiber. Yes, sometimes this will also result in charges higher than what you would have paid under the old system. Note that we have not "padded" the shipping weights or added any surcharges; labor and boxes, etc. are still paid for by us, not you. Above all, the charges will be fair and actual. You only pay for what you're shipping. Why the change? UPS keeps increasing rates and we can't keep up! Under the old system, we lost significant money from subsidizing shipping charges. Under the new system, while we will still lose money on shipping, we won't lose nearly as much. This means that we can continue to offer you good pricing on products and tools while still managing to feed ourselves and pay mortgage. And, it is a fair system for you, our customers, with no surcharges or padding. By the way... UPS charges a base fee for all shipments and then adds small price increase increments as you add weight... therefore, as you add more items to your cart, your shipping charge per item will usually go down. (like you need extra incentive to add to your cart!
) Of course, we still offer FREE SHIPPING for all orders over $300!
Also, we now offer
more UPS shipping options!
We hope this broader offering will help meet everyone's budget and delivery speed needs better than before. Here are the UPS service levels we now offer:
- Ground- Typically 1-5 business days
- 3 Day Select- By the end of the 3rd business day*
- 2nd Day Air- By the end of the 2nd business day*
- Next Day Air Saver- By the end of the next business day*
- Next Day Air A.M.- By 8am on the next business day for most major cities, By 9am on the next business day for most other cities, By 10am on the next business day for most other locations*
*Note that delivery commitments are based on shipping the same day you have placed your order, as long as the order is placed by 3pm Mountain Standard Time and all items are in-stock. Please contact us if you have any questions about UPS delivery commitments.
Please let us know if you have any questions or concerns about the new website or the new shipping methodology. Also, your feedback is always very welcome!
www.DetailersParadise.com
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BIG thanks to all of you for your ongoing support and Amazon orders as we went through this tough time!
-Heather