if this has happened to you report it at the NTHSA web site..... Mini can tell everyone who phones them "we don't know what you're talking about" but they can't hide from the US gov! Photos like the one posted above will get the attention of the feds, and they will demand the attention of MINI. But only if complaints are filed with them...
http://www-odi.nhtsa.dot.gov/cars/pr...callsearch.cfm
Click on the "file a complaint" link to the left of the page. Also, phone in so you can submit the photos of the burns. Nothing screams "this needs attention" like the actual burn photo.
Matt